Refunding Orders
In this article we will go over how to refund payments on your orders.
RoasterTools allows you to refund all orders in your account, regardless of payment type. If you have a paid order you would like to refund you have the option of refunding the entire order or just part of the order. Below are the steps for each option.
Refund Entire Order
- Open the invoice for the order
- Scroll down to see the history for that invoice
- Click Refund Payment
Partial Refund
When you are updating an invoice to reflect a change in quantity fulfilled you can issue a partial refund.
- Press Edit Order
- Edit the quantity of the item that has changed.
- You will see the balance due section update from $0 to a new negative amount that they are owed.
- Press Refund
- Enter in the amount to refund them -> confirm
- Review that the balance due is $0 again.
Warning: If you don't update the quantity it will continue to show a balance due.
See this quick video for an example:
https://share.cleanshot.com/DJYK02LH
RoasterTools will track the payment history for all your invoices so you can easily see when an order was paid for, what the payment type was, and if there were any refunds.
FAQ
Q: Can you issue credit to a customer rather than refund them?
A: No. at this time we only offer refunds.