Refunding Orders

RoasterTools allows you to refund all orders in your account, regardless of payment type. This includes credit card payments that were made via Stripe.

If you have a paid order that you would like to refund, please follow these steps: 

1. Open the invoice for the order
2. Scroll down to see the history for that invoice
3. Click Refund Payment

Partial Refund when Updating an Invoice

You can refund the entire amount, or you can issue a partial refund.

If you are refunding due to a change of quantity fulfilled:

1. Press Edit Order
2. Edit the quantity of the item that has changed.
3. You will see the balance due section update from $0 to a new negative amount that they are owed.
4. Press Refund
5. Enter in the amount to refund them -> confirm
6. Review that the balance due is $0 again.

See this quick video for an example:

https://share.cleanshot.com/DJYK02LH

RoasterTools will track the payment history for all your invoices so you can easily see when an order was paid for, what the payment type was, and if there were any refunds.