Login: How to Reset a Forgotten Password in the Tool or Portal

If you have forgotten your password or cannot sign in, reset it from the login page you normally use.

The Tool is the roaster-facing side of RoasterTools at app.roastertools.com, where team users manage customers, sales, inventory, and production. The Portal is the customer-facing side at a roaster’s own web address, where contacts place orders with that roaster.

How to Reset Your Tool Password

Use these steps if you are a team user working in the Tool.

1. Open the Tool login page.
2. Click Forgot your password?
3. Enter the email address you use for RoasterTools.
4. Click Email reset link.
5. Open the Reset password instructions email and click Change my password.
6. Enter your new password twice. It must be at least 8 characters.
7. Click Change my password.

If your access is active, the Tool signs you in as soon as the password is saved.

How to Reset Your Portal Password

Use these steps if you are a contact who places orders through a coffee roaster’s Portal.

1. Open your roaster’s Portal and go to its login page. The address looks similar to yourroaster.roastertools.com/portal/login.
2. Click Forgotten your password?
3. Enter the email address you use for that Portal.
4. Click Email password reset link.
5. Open the Reset password instructions email and click Change my password.
6. Enter and confirm your new password. It must be at least 6 characters.
7. Click Update my password.

If your Portal access is active, the Portal signs you in as soon as the password is saved.

If the Reset Does Not Work

The email address is not recognized

Confirm that you entered the same email address you normally use to sign in.

• Tool users: Ask your account admin to confirm the email address on your team user.
• Portal contacts: Confirm that you are using the Portal belonging to the roaster you order from. Your email address may be associated with one roaster’s Portal but not another.

The reset email has not arrived

• Allow a few minutes for the email to arrive.
• Check your spam or junk folder for an email titled Reset password instructions.
• Request another reset email from the correct login page.

The reset link is not accepted

Password reset links expire six hours after they are sent. Return to the appropriate login page and request a new link. If the page shows a red error message, click Request password reset link to start again.

The new password is not accepted

• In the Tool, use at least 8 characters.
• In the Portal, use at least 6 characters.
• Make sure the password and confirmation match exactly.

You have never created a Portal password

If you reach the Portal through an Order Now email and have never chosen a password, a password reset cannot create your login. Ask the roaster you order from to send you a Portal invitation, then set your password from that invitation.

You still cannot sign in

• Tool users: Ask your account admin to confirm that your user is still set to Active.
• Portal contacts: Ask the roaster you order from to confirm your Portal email address. If you have already accepted a Portal invitation and set a password, they can use Send password reset. If you have not accepted an invitation, ask them to send one.
• Contact RoasterTools Support if the problem continues. Include the email address you use to sign in and the name of the RoasterTools account or coffee roaster. Never send us your password.