Delivery Offset
In this article, we are going to share how the delivery offset works and how it affects the delivery process. We will also be sharing some examples of how this is visible on the customer end.
The delivery offset is the amount of days you have between your Production Date and your Ship/Delivery date.
Note: If you don’t always deliver / ship on with the same offset (sometimes you ship the day of, sometimes the next day) choose the day that is further out.
To access this setting, you need to go to your name at the top right corner > Settings > Delivery > Delivery Offset.
When you receive an order, you will have 3 dates on the invoice: Order Date, Production Date, Ship Date.
Order date - this is the date the order was placed in RT.
Production date - this date is assigned in two ways:
- When an order has been approved into ready status the system will assign the current date as the production date. You can always edit the order and adjust the production date.
- You can assign a customer to a production day. If they’ve been assigned a production day, when they place an order they will automatically be assigned to the that day.
Ship date - Once the production date is set, the ship date is assigned based on your delivery offset.
In the following example, we have an order that has a +2 days from production setting:
(IMPORTANT NOTE: If you keep your order in a pending status, the production day will keep moving forward until you approve the order. By approving the order you will be setting the production day)