Billing at RoasterTools

At RoasterTools, we want to be partners as you grow your roastery. This means we bill based on the volume of your Green Coffee during your billing cycle.

You can find pricing details for our current plans right here. If you're on a legacy plan and don't see your listed, reach out to support with questions.

How Volume Is Calculated

Volume is calculated based upon the amount of Green Coffee that is present on orders processed through RoasterTools. You can see your current volume usage by clicking on Your Name > Billing.

Changing plans

To upgrade, downgrade, or change your billing cycle, reach out to us at support@roastertools.com and we'll take care of it. Changes take effect on your next billing date unless we agree otherwise.

Cancel your account

We're sorry to see you go. Having issues? Reach out to Support - we're happy to jump on a call to talk through things.

If you must cancel, you can do so via the Billing page, which can be found by clicking Your Name > Billing. You can cancel by clicking Edit, which will log you into your Billing portal. Cancelling is found by clicking on your Subscription at the top of the widget, then clicking Cancel:

When you cancel your account, it will remain active until the last day of your billing period or volume cycle, whichever is sooner.

Refunds

Refunds are handled according to your agreement with RoasterTools. If you have questions about a specific charge, email support@roastertools.com and we'll look into it.

Which terms apply to you

Most accounts are governed by our Terms of Service. If you've signed a separate agreement with us, that agreement governs. Not sure which applies? Just ask.