Step One

You can add a new delivery method by clicking on Your Name > Account Settings and scrolling down to Delivery Methods.

Just below the header, you'll click on 'Add New Delivery Method':

Step Two - Choose a Delivery Type

You will then have a choice of four delivery types that can be used in RoasterTools in the dropdown menu.

Type: Customer Shipping Charge / Custom Shipping Rate

You can use this delivery method to enter a custom shipping charge each time an order is created.  You will not be able to set a charge (the amount that your customers pay for this delivery) or the rate (the amount that it costs you to make this delivery) when you create this method.  

Instead, these values are set when the order is created. 

Type: Flat Shipping Charge / Flat Shipping Rate

You can use this delivery method to create a standard flat-rate delivery method.  It is often used for local delivery, where there may be a standard shipping charge (such as $5) and a standard company cost (such as $2.50) per delivery.

You can also use this delivery method to create a free tier, such as free local delivery with a $0 charge and whatever rate that is appropriate.

Type: Flat Shipping Charge / Live Shipping Rate

You can use this delivery method to create a standard flat-rate delivery method with an unknown rate.  

In other words, you may charge your customers a flat fee of $10 per delivery, but you use a shipping carrier like UPS and the rate for this order is dependent on the size of the order.  It's a live rate dependent upon the carrier and the order size.

How about an example?  Your customer orders 5 lbs of coffee, and is assigned to a Flat/Live shipping method.  You export the order to ShipStation, and determine that it will cost you $7.65 to deliver this order.  You have a small profit from your shipping charge for this order.

The following week, this same customer orders 30 lbs of coffee, and again uses this Flat/Live shipping method.  Your UPS rate for shipping this order is now $15.75, but you still charge the customer $10 and lose $5.75 on shipping.  

Why offer this type of delivery method?  It's simple for your customers, since they know for each order how much it'll cost them to receive their coffee.  It makes ordering easy, and that often leads to higher orders. 

You will notice that this delivery method automatically selects "Create Shipping Label in ShipStation?" option, as this order requires you to create a shipment in ShipStation in order to know the rate.

Type: Live Shipping Charge / Live Shipping Rate

You can use delivery method to charge the customer based upon the actual shipment cost on the order.  You neither make, nor lose money on shipping with this option as 100% of the cost is passed onto the customer. 

You will notice that this delivery method automatically selects "Create Shipping Label in ShipStation?" option, as this delivery method requires you to create a shipment in ShipStation in order to know both the charge and the rate.

Step Three - Press Submit!

Did this answer your question?